Q: ARE ALL OF YOUR PATCHES MADE IN THE USA?
A: WHILE SOME ARE, SUCH AS LEATHER PATCHES, PRINTED PATCHES, AND LASER CUT PATCHES, NOT ALL OF OUR PATCHES ARE MADE IN THE USA. THOSE PATCHES THAT ARE 100% MADE IN THE USA ARE LISTED ON THERE RESPECTIVE PAGES AS 'MADE IN THE USA'.
Q: ARE YOUR STICKERS MADE IN THE USA?
A: YOU BET YOUR ASS EACH AND EVERY ONE OF OUR STICKERS ARE MADE IN THE STATE OF KENTUCKY.
A: ALL ORDERS ARE GENERALLY SHIPPED OUT WITHIN 1 TO 5 BUSINESS DAYS. AS SOON AS AN ORDER IS SHIPPED, A SHIPPING CONFIRMATION EMAIL IS AUTOMATICALLY SENT OUT WITH A USPS TRACKING NUMBER INCLUDED.
Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?
A: FULL PRICED PATCHES, APPAREL, AND GEAR CAN BE RETURNED or EXCHANGED WITHIN 3 DAYS OF DELIVERY, WITH THE EXCEPTION OF ALL LIMITED EDITION PATCHES/PINS, AND SALE ITEMS.
NO RETURNS ARE ACCEPTED FOR INTERNATIONAL ORDERS - THEY ARE FINAL SALE
ALL LIMITED EDITION PATCHES, SALE ITEMS & ZFD BRANDED SERIES PATCHES ARE FINAL SALE.
ON ALL RETURNS/EXCHANGES, CUSTOMER'S ARE RESPONSIBLE FOR RETURN SHIPPING COST, AND ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.
ORDER CANCELLATION REQUESTS PRIOR TO SHIPPING WILL HAVE A 3% CANCELLATION FEE DEDUCTED DUE TO TRANSACTION FEES WE ARE CHARGED FOR ALL ORDERS, WHICH ARE NOT REFUNDED TO US BY THE CREDIT CARD COMPANY UNFORTUNATELY.
Q: WHAT IS YOUR INTERNATIONAL SHIPPING & RETURN POLICY:
Returns, Customs Duties & International Orders Policy
Customs Duties & Tariffs:
All international orders may be subject to customs duties, tariffs, taxes, or import fees as determined by the destination country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.
Customs policies vary by country, and we have no control over these charges nor can we predict their amount.
Refusal to Pay Customs Fees:
If an international shipment is refused, delayed, abandoned, or returned due to the customer’s failure or refusal to pay required customs duties, tariffs, or import taxes, the following applies:
- No returns will be accepted
- No refunds will be issued
- Shipping costs will not be refunded
- Any additional fees incurred due to refusal or abandonment are the responsibility of the customer
Once an order has shipped internationally, it is considered Final Sale
Returned or Undeliverable International Packages:
International packages returned to us for reasons related to customs non-payment, refusal, or import restrictions are not eligible for refund or store credit, even if the package is successfully returned to us.
Customer Responsibility:
By placing an international order, the customer acknowledges and agrees that:
- They are responsible for understanding their country’s import laws and fees
- They accept all risks related to customs clearance
- Failure to comply with customs requirements does not constitute grounds for a return, refund, or chargeback